Terms & Conditions

These terms

What these terms cover.
These are the terms and conditions on which we arrange your booking. When you make a booking, we will arrange for you to enter into a contract with the relevant property owner. The contract is between you and the owner; we act solely as agent for and on behalf of the owner.

Why you should read them.
Please read these terms carefully. These terms tell you who we are, how we will provide our services to you, what to do if there is a problem, and other important information.

The nature of our services.
We administer the booking of holiday accommodation. We do not hold any proprietary interest in the properties but merely act as agent for the owner of the property. The letting arrangements are made by us, on behalf of the property owner, and the contractual relationship in connection with the letting is between the property owner and you.

Information about us and how to contact us

Who we are.
We are Hummingbird Collection Limited, a company registered in England and Wales (company number 09078748). Our registered office address is 7 West Stables, Foundry Lane, Hayle, TR27 4DW.
We act as the booking agent on behalf of Saltings on Porthmeor Limited, the property owner (company number 15768960), whose registered office is at 28 Lloyd Square, London, United Kingdom, WC1X 9AD.

How to contact us.
You can contact us by:
Telephone: 01736 806173
Email: hello@saltingsonporthmeor.co.uk
Website: saltingsonporthmeor.co.uk

How we may contact you.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

“Writing” includes emails.
When we use the words “writing” or “written” in these terms, this includes emails.

Your booking

How we will accept your order.
Bookings can be made on our website, via a third-party booking provider (such as Airbnb) or by telephone. Our acceptance of your booking will only take place when we have written to you to confirm it, at which point a contract will come into existence between you and the relevant property owner. You will be required to pay a deposit when booking.

If we cannot accept your order.
If we are unable to accept your order, we will inform you of this and will not charge you for the booking. This might be because of unexpected limits on our resources or because we have identified an error in the price or description of the property.

We only provide services within the UK.
Our website is solely for the promotion of our services in the UK.

Your rights to make changes

If you wish to make a change to your booking please contact us. We will let you know if the change is possible. We are under no obligation to accommodate such a request. If the requested change is possible, we will let you know about any changes to the price or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead. Please note that you will be required to pay an administration charge (the amount of which will be confirmed to you in advance) if a change can be accommodated.

Providing the services

Information we need from you.
We may need certain information from you so that we can supply the services. If you do not give us this information within a reasonable time, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required.

Arrival and departure.
Lettings generally commence at approximately 4:00pm on the day of arrival and terminate at approximately 10:00am on the day of departure (unless otherwise agreed in writing by us). However, we may need to alter this from time to time and shall notify you in writing as soon as possible.

If you check out late without our agreement, and this hinders the performance of our services or causes us to incur costs, you shall have to pay us compensation equivalent to the costs we suffer as a result.

Respect for the property.
We may at our discretion provide you with a list of ‘house rules’ which must be abided by as a condition of your booking.
You must leave the holiday accommodation in the clean and tidy condition in which you found it on your arrival. A cleaning charge may be levied if the property is left in an unacceptable condition.

If you have damaged the property or its contents then you shall be liable to pay the costs of repair or replacement, including reasonable administration costs.

We shall notify you within 14 days of the end of your booking if we propose to impose any such charges and, if so, the reasons why.

Your other obligations.
You must not:

• Allow pets into the accommodation without our prior written consent.
• Charge an electric vehicle without prior permission.
• Smoke, use vapes or e-cigarettes, use fireworks, light candles, use illegal drugs or carry out any unlawful activity.
• Part with possession of the property or share it except with members of the party confirmed in the booking.
• Move furniture or alter the interior layout.
• Cause nuisance to neighbours.
• Use the property for parties, including stag or hen parties.
• Exceed the stated sleeping capacity.

At least one member of the booking party, and the lead or main person on the booking, must be over the age of 21.

Cots and high chairs.
Cots (where supplied) are travel cots and only supplied with padded bases. Baby bedding and linen must be provided by you. High chairs provided meet European safety standards.

Cancellation

Your rights when you end the contract depend on the circumstances:

• If you want to cancel your booking because of something we have done or told you we are going to do, you will receive a full refund.
• You do not have the right to change your mind, as the booking is for the supply of accommodation for specific dates.

If you wish to cancel for other reasons, the refund (if any) will depend on how far in advance you cancel and whether we can secure a replacement booking. Full details are available on request or at the time of booking.

Our rights to cancel your booking

We may cancel your booking if you break the contract, fail to make payment when due, or do not provide required information. We may also cancel in exceptional circumstances or events outside our control, in which case you will receive a full refund.

If there is a problem with our services

If you have any questions or complaints about our service, please contact us at hello@saltingsonporthmeor.co.uk.

Neither we nor Saltings on Porthmeor Limited are able to predict or prevent building or maintenance works at neighbouring properties, and neither are liable for any compensation or refund in such circumstances. We also cannot guarantee Wi-Fi performance.

Price and payment

The price of your accommodation (which includes all applicable taxes) will be confirmed at the time of booking.

Hummingbird Collection Limited is not currently VAT registered, and no VAT will be added to your booking price.

Payments may be made by credit or debit card, BACS or bank transfer.

A booking fee and 50% deposit are payable at the time of booking, with the balance due at least six weeks before the booking start date.

Our responsibility for loss or damage suffered by you

As we act only as an agent for and on behalf of the owner, we have no liability to you under the contract between you and the owner.

We are only responsible for foreseeable loss or damage caused by our own actions or omissions, or where we have failed to use reasonable care and skill.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy, available at saltingsonporthmeor.co.uk/privacy-policy.

Other important terms

We may transfer our rights and obligations under these terms to another organisation.
You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.

This contract is between you and Saltings on Porthmeor Limited, arranged by Hummingbird Collection Limited. No other person shall have any rights to enforce any of its terms.

If any part of this contract is found to be unlawful, the remaining sections will remain in force.

These terms are governed by English law.